Frequently Asked Questions
Find answers to common questions about Kabook! personalized children's books
What makes Kabook! different from other personalized books?
Kabook! introduces an entirely new personalized reading experience for children. We are the first and only company to enable customers to customize a story by uploading a photograph of a child and having that photograph digitally converted to match the illustrations in our story. This patented process results in a powerful personal connection for the child, stimulates a love of reading (the #1 thing parents can do to impact their child's academic success), and memorializes some of life's best moments (capturing your favorite photo from an event in one of our fun storylines in five minutes, in lieu of spending multiple hours tediously building a photo album). We look forward to hearing about your magical experience!
How long will it take me to build a Kabook!?
About three minutes! Just upload one photo of the child, answer a few questions to customize it for them, and preview it about 15 seconds later! It's that simple.
Can I read my Kabook! before purchasing?
Yes! You can read all Kabook! titles on our books page before placing an order.
What kind of book is a Kabook!? Is it soft cover or hard cover?
Both softcover and hardcover books are available for purchase. All our stories are standard 32-page picture books with an 8.5" square interior.
Soft cover: Perfect Bound; premium color on 100# paper.
Hard cover: Case laminate without jacket; premium color on 100# paper.
Where do I input my promotional code?
Build your Kabook! and proceed to checkout as usual. During checkout, enter your promotional code in the box labeled "Promo Code." Valid codes will be applied and discounted from your total charges.
How long will it take to get my Kabook!?
It typically takes 2-4 business days for your Kabook! to ship from our print facility. Kabook! offers two convenient shipping methods which can vary in delivery time between one day and five days from the date of shipment.
Which countries do you ship to?
Currently, Kabook! ships to the United States (including Alaska and Hawaii).
Can I return my Kabook!?
We offer a Total Glee Guarantee to ensure you are satisfied with your personalized book or gift. Once you receive your order, open it and ensure each item is to your satisfaction. For prompt resolution, please email Customer Care at help@mykabook.com within 30 days of receipt to assist with a refund or replacement.
My Kabook! has been damaged upon arrival. What do I do?
While we make every effort to ensure your Kabook! arrives in perfect condition, sometimes things happen. Please take a picture of the damage and email Customer Care at help@mykabook.com. We will assist with shipping out a reprint ASAP!
What do you do with my photo?
When you place an order through the Site, we will maintain your photo on our secure site for thirty days (solely to facilitate replacement orders in the event of a lost shipment or other customer service issue), at which point your photo is automatically deleted. We will never share or sell your information to any third parties. Please view our Privacy Policy for more details.
Can I buy a Kabook! as a gift?
Yes, Kabook! makes the most wonderful, thoughtful, personalized gift. We are working on creating gift cards, but in the meantime, please feel free to quickly build a story for them! All you will need is one photo of the child who will be the hero of the story.
Why was I charged tax?
In accordance with state tax laws, we are required to charge tax if we have sufficient physical or economic presence in the state where your order is being shipped. This is known as "Nexus." Where applicable, tax can be applied to a product or shipping charge. Nexus is the determining factor of whether an out-of-state business selling products into a state is liable for collecting sales or use tax on sales into the state. If you were charged sales tax on your order, it is because we have Nexus in your state.